I have supported the technology people rely on at UKG, Chick-fil-A Corporate, and NCR. Now I bring that troubleshooting mindset to AI-assisted product development and the business I run.
Understand the work. Connect the pieces. Make the next step clear.
Projects I directed with AI-assisted development: defining what needs to work, evaluating the experience, and refining the details around actual use.
A CRM at the center, an operating system around it. Contacts, pipeline, Smart Files, agreements, scheduling, tasks, finance, client portal, Content Studio and automations in one owner workspace.
A repeatable path from property photos to delivery. Adjustable looks, color cleanup, targeted corrections and batch export in a local editing workflow.
Keep the producer inside the creative flow. Beat-making reviewed across Mac, iPhone and iPad with inline Notes editing, audio-unit state restoration and keyboard focus.
Make joining a family space feel simple. Short invite codes, emailed-code sign-in, audience settings, guardian controls and photo-upload recovery.
Good AI work starts before the prompt. Maintained skills route the task, find the authoritative source, protect private data and keep human approval on publishing.
Diagnose the issue. Understand the user. Communicate the fix. That discipline carries directly into the systems I build today.
Translate photography and video needs into production plans and client workflows. Direct AI-assisted development of bookLeedr, the public website and client portal. Define reusable AI guidance for business context, sources, privacy and human review.
End-user technical support, onsite and remote, across Windows, macOS, iOS / iPadOS and Microsoft 365: hardware, software, account access and connectivity. Managed the incident and service request lifecycle in ServiceNow. Administered accounts, groups and access in Active Directory / ARS. Configured and maintained virtual desktops and VMs in VMware Horizon. Imaged and deployed endpoints with SCCM and Jamf. Produced multimedia training content and ran those projects to deadline and quality standards.
First-line technical support for corporate staff and restaurant teams in a high-volume, fast-paced service desk by phone, email and remote session. Diagnosed point-of-sale hardware and software issues and guided users through remote resolution, escalating with full documentation when needed. Delivered training on web, software and financial systems. Wrote technical documentation and how-to guides. Multi-tasked across concurrent tickets with a customer-first approach.
Remote diagnosis and resolution of POS hardware and software across multiple client environments. Monitored client systems and applied updates and fixes.
Enterprise: ServiceNow, Remedy, Active Directory / ARS, VMware Horizon / VDI, SCCM, Jamf, Citrix, Microsoft 365, Windows, macOS, iOS / iPadOS, point-of-sale systems.
AI workflows. Business systems. Technical operations with a user's perspective.